![]() Please have your booking reference to hand when you contact us. You can get in touch using our online contact form. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Routes where face masks onboard must be worn:įor the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai. This list will expand as regulatory requirements for destinations allow. Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. Routes where face masks onboard are a personal choice: This aligns with our existing mask policy on services between the UK and the Caribbean. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. We encourage everyone to be respectful of fellow passengers’ mask preferences.Ĭustomers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state.įollowing the ruling of a United States district court judge on Monday 18 April, the Biden administration has announced that the Transportation Security Administration (TSA) will no longer enforce the federal mandate requiring masks onboard aircraft. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. The mask rules that apply will depend on the route you’re flying, because requirements differ by market. On all other routes, you must wear a face mask.Īs we learn to live with Covid-19, and with the legal requirement to wear a face mask now removed in the UK, at some airports and on certain routes, it is your personal choice whether you wear a face mask or not. At this stage, this only applies to routes between the UK and the Caribbean. From 16 th March customers and crew have the personal choice whether to wear a face mask onboard, on routes where international regulations around mask-wearing do not apply. Supported by the continued success of vaccine roll-outs and as we gradually learn to live with Covid-19, we’ve also made some adjustments. Together, all of these measures ensure the aircraft environment is a very safe place to be. All air on board is filtered through highly effective High Efficiency Particulate Air (HEPA) filters that remove dust, allergens, bacteria, viruses and other particles from cabin air (testing shows a removal efficiency of 99.999%), with vertical air flow refreshing cabin air completely every 2-3 minutes.For convenience, individual health packs are available to all customers, containing medical grade face masks, hand sanitizer and surface wipes.On flights departing the UK this is administered through the cabins using a ‘fogging’ (electrostatic spraying) technique. Every aircraft is disinfected before each flight, using hospital grade, registered disinfecting product, tested to be highly effective against viruses.Onboard and at the airport, together with our partners we’re committed to providing a safe and controlled environment, with robust and proportionate steps to minimise the risk of Covid-19 transmission. If you’re sure you meet the criteria, you must bring documentation as applicable, confirming eligibility.Īs travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees).Sea crew members traveling with to a C-1 and D non-immigrant visa.Armed Forces or their spouses or children (under 18 years of age) Persons with valid visas who are citizens of a foreign country with limited COVID-19 vaccine availability.Persons issued a humanitarian or emergency exception.Participants in certain COVID-19 vaccine trials.Persons with documented medical contraindications to receiving a COVID-19 vaccine.Persons on diplomatic or official foreign government travel.Limited exceptions to the COVID-19 vaccination requirement apply: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States.
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